ORDERS AND DELIVERY
How do I send my files into you for printing?
For multiple and large files, upload them in free media sharing sites (sendspace, mediafire etc.) and email us the link at firstname.lastname@example.org and notify us thru a phone call. You can also visit our physical stores and hand it over to us, saved in a CD or usb drive.
What is the maximum size you can print?
- Photo printing: 50 inches width x any length
- Large Format Printing: 10 feet width x any length – (tarpaulin), 5 feet width x any length – (sticker, canvas, backlit)
- Digital Printing (Print on Demand): 13 inches width x 36 inches length
- UV Flatbed Direct Printing: 4 feet x 8 feet
- Offset Printing: per quotation basis
How can I pay for my purchase?
- Bank Deposit (Metrobank)
- Credit Card
- Cash thru out branches
Is downpayment required for every transaction?
Every customer have to make an 80% cash deposit for every cash transaction.
Can I add items or make changes to an existing order?
The best way to check this is to call us and speak to a member of our staff who have taken your earlier order. If your order hasn’t been printed it may still be possible to make changes.
What if I am unhappy with my order?
If you are unhappy with your order for any reason then we want to resolve this! Please email your query to email@example.com
Can I have my order delivered rather than have it collected?
Our offices are open from 9:00 am – 6:00pm. You can call us your query and it will be arranged to have your order delivered between these times thru our partner courier/delivery services.
Charges will vary depending on the item and proximity.
Can I order prints in designs or sizes not included in the website?
Yes! For special quotations, reach us at firstname.lastname@example.org
Can I get a discount if I order in bulk?
For special pricing for bulk orders, please get in touch with us at email@example.com
What file/photo do I need to upload?
For best results we recommend uploading jpg or pdf files with 300dpi resolution. Lower resolution or smaller files can be uploaded, but there may be a small reduction in print quality. We will get in touch with you if the file you have uploaded cannot be used.
Images uploaded must also match the size or aspect ratio of the item purchased. If the size of the image and the size of the item do not match, we will crop the image as we see fit if there were no further instructions provided.
Can I use mobile phone photos?
We can still print them, but there may be a reduction in quality. Please do not use thumbnails or screenshots. To ensure better quality, take/save your photos in the highest resolution available in your phone.
Can I use photos from Facebook?
Please use “option – download” rather than “right click – save”, or taking screenshots of the photo. This will ensure that the biggest available resolution is downloaded. Please do not use thumbnails or screenshots.
What is GSM?
GSM is the thickness of the paper, so the higher the GSM the thicker the paper. GSM stands for grams per square metre.
Some examples of GSM are: 150G SM is paper, 200 – 260 GSM is a thin card and 300 GSM is a thick card good for business cards and postcards.
Digital Printing (Print on Demand) and Offset printing uses papers with this varying types of thickness.
What is bleed and why do I need it?
Commercial printing press cannot print to the edge of a sheet of paper. It is impossible to cut exactly to the edge of your design so a little overprint (or bleed as it is called) is required on each side. For most printing jobs we require bleed (3 mm). For offset printing, it is 2 mm all sides.
How long before I receive my prints?
It depends on the type of printing job. For photo prints, you could claim your prints within an hour. Most in-house digital printing jobs could take 3-5 days, 1 week for regular picturebooks (printing and binding) and 2-3 weeks for offset printing.
Do you have other services aside from printing?
We have framing, cintra board mounting, sticker diecut services and personalized picturebook making.
We also sell:
- media display accessories
- camera safety equipment
- menu jackets, hardcover menus
- LED boards